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Q&A

Questions & Answers

1.Q:What's the MOQ?Can we place order less than MOQ?
   A:MOQ for normal size standard card is 500pcs,but for chip card,staff image card & die-cut card,we accept less than MOQ.

2.Q:The price for 1000 x 3 designs is same as 3000pcs for 1 design?
   A:No,if you have 3 designs,we need 3 printing plates,but 3000pcs for 1 design,it's just 1 plate.so price is higer.

3.Q:Can we get samples before mass production?Is it free?It's refundable after we place order?
   A: 1)We can send our existing sample for you to check quality,customer will pay shipping cost.
     2)Samples with customers design(4C/4C standard size card),sample cost will be US$65 per design,not includes shipping cost.
     3)Die-cut shape with customer's design,or pantone printing,sample cost will be expensive,depends on shape and artworks.
     4) Some sample cost can be deducted when place order,such as die-cut card tooling cost.or sample cost for large order quantity.please consult sales persons before placing order.

4.Q:Can you arrange shipments?What's the difference for all kinds of shipping methods?
   A:1) Yes,we arrange most of shipments for customers.Includes shipping by sea,by air,by express to door.
    
5.Q:Why sometime we can't get answer asap? 
  A: we live in different continent will have time difference,you can send us details by email. we will try to response with 8 hours

 

6.Q:What kind of payment methods we accept? 

  A:We accept TT wire(bank transfer,our beneficiary bank is HSBC),Paypal,Western Union & Moneygram.